RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

If you were looking forward to Quentin Tarantino’s next venture following Django Unchained, you may have to wait a bit longer. The veteran director, whose other credits include Kill Bill Vo1. 1 & 2 ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...

EXCLUSIVE: After spending 17 years at CAA and the last three at ICM, David Styne is leaving the agency business to focus on a new career as a screenwriter. This comes after he made a sale on the first ...

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...

With “I Am Legend,” “Fast & Furious” and “The Green Hornet” all under his belt — regardless of what you might think of those films — it’s undeniable that Neal Moritz knows how to make successful ...

Social agents increasingly operate across text, images, audio, and video, enabling richer interaction and more convincing impersonation. Visual grounding allows agents to interpret and generate images ...

Writing is not easy. I have been for a long time now, but for an aspiring screenwriter with no representation, things are tough. There is just no way to get in touch with the right people. But you gus ...

“The Station Agent” displays all the earmarks of a superb independent film: it’s got an exceptionally well-crafted script; it turns the habitual paucity of indie financial means from a disadvantage ...