GP surgery staff have warned they are bearing the brunt of growing patient frustration at delays in trying to get an appointment with a doctor. Scotland's GPs claim a £290m funding gap means they can ...

Close-up of an angry patient pointing his finger at a doctor Physicians can take steps to reduce their risk of being sued by having a low threshold for discharging angry patients from their practice ...

With ever-growing pressures on the NHS, dealing with angry or frustrated patients and their relatives has become increasingly common for those working in healthcare. But what if doctors could practice ...

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A medical negligence expert has shed light on the rights of patients when it comes to seeing a GP, answering common queries many Brits have. This advice follows the release of the GP Patient Survey by ...

The difficult patient often upsets the staff, sends negative reverberations throughout the practice, causes stress and frustration, and can even cause a loss of revenue based on their behaviors and ...

GP empathy assessed using the Consultation and Relational Empathy (CARE) Measure was correlated with improved patient enablement, greater satisfaction, and improvement in symptoms in telephone ...