A few years ago at its Build developer conference, Microsoft made its conversation as a service (CaaS) offerings the centerpiece of its announcements. This year, Microsoft made some solid advancements ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

Chatbots are often touted as a revolution in the way users interact with technology and businesses. They have a fairly simple interface compared with traditional apps, as they only require users to ...

Robotic process automation, or RPA, can save organizations considerable time and money. Where appropriate, RPA can complete manual processes much faster and more accurately than a human. With many low ...

Discord is a instant messaging and digital distribution platform designed for creating communities. With over 100 million users, the service allows you to communicate with voice calls, video calls, ...

Learn how to build a ChatGPT-powered AI trading bot for crypto and stocks, covering strategy selection, model training, trade execution, risk management and automation. AI trading bots analyze data ...

BOT isn’t something you can rush or treat like a purchase order. It only works when there’s time, clarity and real alignment on both sides.