AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Chatbots have settled into a permanent role within enterprise systems. By 2026, they support customer interactions, employee ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

A child in Texas was 9 years old when she first used the chatbot service Character.AI. It exposed her to "hypersexualized content," causing her to develop "sexualized behaviors prematurely." A chatbot ...

As a global service provider, we have been investing in AI to streamline our service environment and provide 24/7 customer service. We are continuously integrating AI-driven tools to elevate ...

AI chatbots are one of the hottest topics among CX leaders. Many believe that these generative AI tools will accelerate customer issue resolution, improve quality of care, help mitigate the growing ...

The parents of two Texas children are accusing a popular chatbot service of exposing minors to sexual content and hinting that one of the children should kill his parents, according to a lawsuit. The ...

The push to regulate chatbots reflects both their utility and their risks. The draft points to a practical goal: promote ...

The mother of a teenager who took his own life is trying to hold an AI chatbot service accountable for his death - after he “fell in love” with a Game of Thrones-themed character. Sewell Setzer III ...

For more than a year, Alaska’s court system has been designing a pioneering generative AI chatbot termed the Alaska Virtual ...