Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

DENVER--(BUSINESS WIRE)--Startek ® (NYSE: SRT), a global customer experience (CX) solutions provider, has been recognized as the Outsource Partner of the Year at the 2023 Excellence in Customer ...

Truckstop, among the biggest load boards in the U.S., has conducted significant layoffs of North American staff and seeks to outsource all customer service roles to a partner company, Firstsource, as ...

Omni Interactions’ unique remote business model and outstanding performance wins the company Outsource Provider of the Year We are thrilled and deeply honored to receive the prestigious title of ...

While Adelphia Communications is building up its customer service and technical support operations in Buffalo, more and more cable companies are outsourcing those tasks to lower-cost contractors, ...

Patricia Seybold Group. “Cross-channel, cross-lifecycle operational requirements. What types of products do you need to deliver a comprehensive customer experience?” Gartner Group. “The myths and ...

HiredSupport and President Joel Wolfe, believe that Pakistan is the next prime location for companies looking to outsource their customer service operations that rivals the quality of talent found in ...