Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

In business, a key part of effective marketing is knowing the customers needs, wants and desires. Much of this can be predicted by the behaviors in the market and knowing the ideal customer for your ...

Here are some customer behaviors that grocery store workers can't stand. This list isn't meant to shame, but to explain why ...

Opinions expressed by Entrepreneur contributors are their own. Change is a natural part of any business that happens in response to customer behavior. When those behaviors shift quickly, you need ...

Not all unethical customer behavior is equal. An interesting question then arises of how to distinguish between different types of unethical customer behavior, consider its consequences, and responses ...

Consumers who visit websites, contact centers, or brick-and-mortar stores might be simply browsing, looking to buy at some time down the road, or ready to buy at that particular moment. That’s ...

The customer journey is more than a series of transactions between a customer and a business. It’s the foundation for building lifelong relationships with your customers and is key to a successful and ...

I was at a brewery around 9 p.m. when a group of cyclists rolled up. There were around seven of them, of varying ages ranging from their early 30s to late 40s. It was a beautiful, slightly cool ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Skyrocketing premiums and shifting consumer behavior are reshaping the U.S. auto insurance landscape heading into 2026.