How to automate customer service: The ultimate guide

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
Diginomica

Jumping in to the agent-first Customer Service era with Agentforce - a vendor and a customer perspective

A couple of weeks ago Salesforce launched Agentforce 3 to provide fast time to value and help to answer ROI questions about agentic AI. As the software evolves at pace, Salesforce itself is jumping ...
No Jitter

What Agents Really Think About AI in Customer Service

AI and automation are transforming contact center solutions, making customer service one of the most common ways that people will interact with AI in their daily lives. The advantages of well-executed ...
Entrepreneur

AI Is an Incredible Customer Service Asset — But It’s Not Flawless. Here’s How to Avoid 4 Common Mistakes.

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...
RealWaystoEarn on MSN

These 8 work from home jobs offer paid training

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...