Customer Service Scripts for the Top 25 CX Words In a call center environment, the agent's language significantly impacts delivering great customer satisfaction (Csat). When Csat improves, the agent's ...

October 24, 2012 Add as a preferred source on Google Add as a preferred source on Google iOS: Dealing with customer service is never fun, and when you're trying to get your monthly costs down it often ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...