Economics in the digital world has evolved in parallel with those of the physical world — moving from a focus on products to services and, now, experiences. Joseph Pine and James Gilmore first ...

With the ubiquity of artificial intelligence these days, algorithms are seemingly making almost every decision for us, often to the detriment of the customer experience, Forrester Research says in a ...

The digital revolution holds immense promise for the Global South, particularly in the Middle East, where the stakes have never been higher. With over 50 percent of the population comprising young ...