EDF Energy, one of Europe's leading energy suppliers, has selected and is deploying Verint's ULTRA solution to enhance the customer service it provides across its six contact centers in the UK. EDF ...

EDF Energy Ltd. tumbled to the bottom of the list of energy suppliers in the UK based on its customer service record, part of an industry-wide trend of dissatisfied consumers. EDF, one of ...

LONDON--(BUSINESS WIRE)-- Accenture (NYSE:ACN) and Kraken Technologies are helping EDF’s UK retail business accelerate the migration of customers to its new platform, enabling them to effectively ...

At the other end of the table, some of Britain’s largest suppliers finished with some of the lowest scores. Scottish Power, EDF and British Gas all received overall ratings below 60%, placing them ...