CAMBRIDGE, Mass., April 18, 2017 (GLOBE NEWSWIRE) -- Pegasystems Inc. (NASDAQ:PEGA), the software company empowering customer engagement at the world’s leading enterprises, today launched Pega® ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced that advanced capabilities for Verint Intelligent Virtual Assistant™ (IVA) will be available ...

The MarketWatch News Department was not involved in the creation of this content. Compound Growth at 28% Signals a New Phase of Intelligent Virtual Assistants (IVA) Market Expansion MIDDLETON, Mass. , ...

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MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today announced that the Verint Intelligent Virtual Assist (IVA) ™ solution has received top scores and is ...

LAS VEGAS, Oct. 28, 2019 /CNW/ -- Money 20/20 USA-- Kasisto, creators of KAI, the leading digital experience platform for the financial services industry, announced today at Money 20/20 USA the launch ...

The omnichannel trend in healthcare has led health systems to implement and integrate multiple digital front doors. But they can’t afford to neglect the most frequently used channel of all— phone ...

Many organizations need help effectively employing artificial intelligence because of technical complexities, poor data quality and a lack of skills or resources. To help organizations overcome these ...

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience, writes Susan Foulds. In the ever ...

Is the “digital workforce” now a reality? Witness the acceptance of an intelligent virtual assistant as a full-fledged member of the workforce at Humana, one of North America’s largest health insurers ...