For decades, managed service providers (MSPs) have operated under a model that rewards reactivity instead of reliability.

One could argue that the convergence of AV and IT is a done deal, but the reality is a bit different. Every organization has its own set of requirements, restrictions, and resources, which serves to ...

“More and more, the first part of our conversations with customers is 'how do you want to acquire?' versus 'what do you want to acquire?' Not every partner has the maturity to transition to this model ...

Over the years I have had the opportunity to experience IT in the organization as it has transformed itself from the "glass house" through the PC "revolution;" client servers; web-centric computing; ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...