What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

The results indicate patients might select in-person office visits over telehealth options if they feel they need a higher level of care or closer proximity to other tests and assessments. A survey ...

Please provide your email address to receive an email when new articles are posted on . More primary care office visits were billed at LOS 4 than telehealth visits. Physicians can expect telehealth ...

Have you noticed an increase in the expectation for tips these days in everything from fast-food restaurants to delivery services? For instance, you: Go out to eat at a fast-food joint, and upon ...