Loyalty programs aren’t what they used to be —but retail experts say these six put the customer first instead of simply ...

Consumers might not just feel obligated to shop at a specific store because of their membership, but they could also end up ...

From enhanced store intelligence to personalized apps and integrated online ordering, retailers spent the year shifting from ...

Engagement is a key driver of measurable growth in QSRs, where loyalty programs have evolved from punch cards and stamps to ...

Paid loyalty programs are an increasingly popular way for businesses to retain customers and increase brand loyalty. If you’re thinking about offering a paid loyalty program, you’re not alone.

Many brands in desperate need of traffic are turning to their loyalty programs. Can they do enough to move the needle?

Ultimately, AI enables loyalty programs to operate at a micro, highly personalized level, using historical data to drive ...

A points program that exists primarily to discount purchases is not a loyalty program. It is a slow-motion surrender of ...