One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

There are many ways to measure the performance of a company so as to determine if it is doing well. The most common method is to look at its gross or net profit. This, however, isn't always a reliable ...

Most pharmaceutical companies pay considerable attention to the operational performance of their clinical development enterprises. However, despite much anecdotal discussion of performance drivers — ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...

Perkins&Will recently released its first ESG report that discloses the firm’s operational performance data across key metrics and assesses its strengths and opportunities. The firm also introduced to ...

Ambulatory infusion care has moved from a niche alternative to a cornerstone of chronic disease management. A decade ago, most infusions occurred in hospital outpatient departments (HOPDs) where ...

FRANKFURT—Lufthansa Airlines says it is seeing promising results from its operational resilience initiatives and plans to focus on reducing buffers again in 2026 to improve its financial performance.

The newly launched Remote Operational Performance Test (OPT) service from Danelec enables ship operators to perform mandatory voyage data recorder (VDR) operational performance tests remotely. The new ...