Four out of five outsourcing deals will be renegotiated during the lifetime of the contract, because many deals have been too focused on cutting costs. A survey of 200 European executives by analyst ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Some 55% of banks expect operational risk to grow, up from 43% ...

I’m a call center auditor at AT&T in Bothell, and every day I review thousands of customer interactions all over the country. I’ve been with the company for almost four years and love my job, but the ...

The term “Outsourcing” became part of business lexicon during the 1980s. Prestigious consultants such as Boston Consulting Group insisted that not outsourcing offshore was tantamount to missing out on ...

In his February 24 address to Congress, our bright, forward-looking, globally-admired president said at least one thing that was dim, backward, and globally lamented. “We will restore a sense of ...

Wondering why your IT outsourcing deals fail to deliver more than standard cost cutting or basic service-level metrics? It’s the talent, stupid. That’s the conclusion made by HfS Research CEO Phil ...

In today's uncertain economic environment, government agencies face increasing pressure to reduce costs and increase efficiencies by outsourcing various functions, processes and operations, ...

A Bush administration policy of turning National Park Service jobs over to the private sector could reduce visitor services and cause unexpected layoffs, as well as undermine the agency's efforts to ...

Organizations that outsource operations to offshore environments consistently save money by taking advantage of lower labor costs. While that’s not surprising, evidence increasingly suggests that most ...