The following are five tips on performance improvement basics for ambulatory care organizations as presented by Dana Dunn, RN, BSN, and Pam Roark, RN, MSN, MA, surveyors from The Joint Commission, as ...

Here’s an open secret of leadership — most leaders hate having performance improvement conversations with their employees. It’s never fun telling someone that their job performance isn’t up to par, ...

Throwing programs at problems is never an effective approach to improving safety. However, knee-jerk reactions to undesirable events or performance are evident in many well-intentioned organizations.