It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

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Prior to 2019, many corporate IT departments had evolved a fairly efficient end-user computing strategy, which kept PCs functioning and updated to support the enterprise software requirements of staff ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...