The number of complaints a physician has already received is a particularly strong indicator of the risk of more complaints in the short-term future, according to a study in BMJ Quality & Safety.

CMS data reveals patient complaints against hospitals are rising sharply, illustrating oversight gaps and trust issues that demand CEO attention. Hospital leaders face a growing concern when it comes ...

The U.S. Department of Agriculture responds poorly to civil rights complaints by its employees, impeding chances for settlements and creating lengthy delays in investigating claims, according to a new ...

To customers and business owners alike, good reviews are of paramount importance. In fact, according to research by business consulting company Invesp, 88% of customers trust online reviews as much as ...

In total, 16,073 complaints were received. More than 12,000 of the complaints received were related to No Surprises Act compliance. The majority of those complaints — 10,300 — were made against ...

Complaints about aggressive debt collection have skyrocketed in recent months, federal data shows, a sign that more Americans are falling behind on credit cards and medical bills. The rise in ...

"The initial complaint in this case was not escalated quickly enough to senior management, and we have apologized to the complainant for this," the U.K. public broadcaster emphasized. By Georg Szalai ...

Members of the Community Police Review Board provide comments at their meeting on April 14, 2022, after Lawrence Police Chief Rich Lockhart delivered a report about community complaints made against ...

Here we go again. James is in your office (or perhaps over your monitor) making a complaint. Who or what is the source of his angst this time, you wonder. Last time, it was about a procurement issue; ...