Consumers today use self-service technologies to schedule appointments, make travel plans, pay bills and manage many other aspects of their lives. As a result, many individuals increasingly expect ...

The self-service technology employed in restaurants, all around the world, is nothing new, but it is safe to say that the pandemic has radically changed how a customer thinks. Think of it this way: ...

Today’s demand from consumers for exceptional digital self-service and immersive engagement has become an all-encompassing influence, shaping their interactions with brands and corporations across ...

Carter Evans has served as a Los Angeles-based correspondent for CBS News since February 2013, reporting across all of the network's platforms. He joined CBS News with nearly 20 years of journalism ...

Epson today announced it will be showcasing its wide variety of technology for retail businesses at NRF 2026: Retail's Big Show from Jan. 11-13 in New York City. Epson will highlight a comprehensive ...

Back in July, a survey conducted exclusively for Newsweek found that a majority of Americans wanted self-checkout kiosks to be completely removed from retail stores. The poll noted that 62% of ...

Interactive kiosks help build loyalty and increase revenue. Today’s convenience-driven culture is propelling significant revenue for interactive kiosks. It is an industry expected to nearly double to ...

Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. But nobody predicted what actually happened. In one of the ...

Walmart’s recent decision to eliminate self-checkout stations from select locations has sent shockwaves through the retail industry, marking a significant departure from the automation trend that has ...