If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Organizations worldwide are adopting digital technologies ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

Self-service IT is evolving and maturing, empowering end users to solve a wider range of IT issues without direct IT involvement than ever before. Self-service IT solutions have cemented their place ...

The IT Service Desk is here to help students, faculty, and staff with any technology issues. It's a great first stop for assistance with computer problems, network access, or account management. We ...

President Donald Trump is once again talking about privatizing the US Postal Service. It’s an idea that has employees and major users of the mail very nervous. The 250-year old service is an ...

Uptime Institute finds networking problems are the root cause of most IT service-related issues, while power is the primary source of data center downtime, and cyberattacks are becoming a significant ...

‘We are embracing partners—large global SIs to regional partners to small partners—everybody that the customers are used to. Our team will be working with them jointly as we go winning one deal at a ...