'Deception' may be too strong of a word in this case, but the media attention goes to show that customers do not like to feel that they've been swindled. A quarter of customers pay the tip, but how ...

A local authority has decided to continue trialling an online tip booking system, despite it having been criticised as "rubbish" by some residents. Surrey County Council rejected calls to scrap the ...

The introduction of a booking system at four household tips has been pushed back to "early 2026", Dorset Council has said. The scheme at Dorchester, Wimborne, Shaftesbury and Sherborne aims to reduce ...