The customer service agent on the other end of the phone may seem oblivious to your growing ire, but the computer recording your call isn’t. More and more, companies are using the science of voice ...

NEW YORK, Aug. 10, 2023 /PRNewswire/ -- The voice and speech analytics market is estimated to grow at a CAGR of 16.35% between 2022 and 2027. The market size is forecast to increase by USD 2,565.07 ...

As millions of employees around the world have been forced to work from home for the foreseeable future, employers are looking to find new ways to connect. Processing Content Nemesysco, a voice ...

SINGAPORE, SG - January 09, 2026 - PRESSADVANTAGE - Voiso, a global provider of AI-powered contact center software, has ...

Analyzing speech to derive business information. Speech analytics is typically applied to the recorded voice conversations in call centers. The first step is to turn the voice into text, and the next ...

Adobe on Thursday unveiled new voice analytics capabilities in Adobe Analytics Cloud designed to help brands personalize customer experiences and drive loyalty via voice-based interfaces. Using ...

LONDON--(BUSINESS WIRE)--Technavio has been monitoring the voice and speech analytics market and it is poised to grow by USD 2.17 bn during 2019-2023, progressing at a CAGR of almost 18% during the ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Adobe Analytics Cloud can now track the performance of voice-enabled ...

One of the biggest pieces of news coming out of Enterprise Connect 2017 was cloud infrastructure giant Amazon Web Services' entry into the contact center space with its Amazon Connect product (see, ...

Infrastructure and technology platform Symphony will incorporate Google Cloud’s transcription and generative artificial intelligence capabilities to offer built-for-purpose financial markets voice ...

Adobe said Monday that it's bringing advanced analytic capabilities to its voice data service to help enterprises drive more value out data from voice-based interfaces. The voice analytics ...