Amazon is making a louder, more deliberate move into the fast-moving world of conversational AI. While the company has spent ...

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It's time to challenge the false dichotomy between humans and bots, as shown by Amazon Connect's emphasis on hybrid ...

You've probably seen a dozen articles about online jobs you can start. But this one is different.

Using AI chatbots for legal advice matters may put attorney-client privilege at risk, and the chat logs could be used against ...

We have internal systems, but they had to be able to plug into something.” Aterian sent out a request for proposals, and of all the responses, Genesys offered the broadest set of features through its ...

Discover the leading conversational AI platforms transforming enterprise customer interactions in 2026 with advanced features and capabilities.

After 15 years of 'Here's what I found on the web,' Siri is finally ready to have a conversation. Apple is reportedly ...

Target is a favorite store for many people, but not everyone has the same enthusiasm. As these Reddit users explain, there ...

2025 brought a new level of intensity to customer experience (CX) and consumer behaviour. In 2025, AI went mainstream, but customers stayed stubbornly human.They didn’t reward brands for deploying ...

Internal emails, texts, slide decks, and deposition testimony show how Microsoft went from being sidelined at OpenAI’s ...

ChatGPT's initial ad rollout didn't come as a surprise. Now, advertisers are figuring out how to make the most of this new channel.